Change management and creativity – techniques of problem solving and decision making

Target

• Understanding the process of changes in an organization
• Showing benefits of a structured approach to both a big task and a project
• Connecting project management experiences with skills that are needed in change management
• Gaining the skill to look at the change process from different points of view
• Changing the way of perceiving this situation (from feeling endangered to personal development)
• Gaining and widening the knowledge about creative thinking and acting and learning their mechanisms and conditions
• Widening the awareness of own and team’s possibilities in the scope of creative problem solving
• Learning the biggest number possible of creative tools and the skill to use it effectively depending on a situation
• Creating employees’ and own creative attitude
• Increasing change management effectiveness and creative problem solving among people of various personalities

 

Program

CHANGES IN AN ORGANIZATION

• Change as a permanent process of optimizing and developing of an organization (Deming cycle)
• Psychology of a change. Change – a chance or necessity?
• Stereotypes about changes
• Preparing for a change
• Factors of necessity to change
• Types of changes and types of organizations
• Identifying strategic differences in the scope of competences and processes within an organization
• Key concepts of project management in the scope of organizational change projects
• Competences of employees involved in a change process in an organization
• Strategic change management in an organization

DESIGNING A CHANGE

• Stages of a change process (according to Lewin)
• Effective change management in each stage (defrosting, change, refreezing)
• Roles in an organization that are connected with realizing a change process
• Defining strategic goals, expected results and change effectiveness indicators
• Identifying and managing expectations of stakeholders in a process of strategic change planning

IMPLEMENTING AND CONSOLIDATING CHANGES

• Eight factors of success according to John Kotter
• Methods and tools to effective manage a change
• Roles in the process of change implementing and consolidating
• Managing the resistance of a relative change
• Kuebler-Ross emotional reaction cycle of a change (shock, denying, anger, negotiations, depression, experimenting, acceptance)
• Monitoring effectiveness of implementing a change

THE ESSENCE OF CREATIVITY AND CREATIVE THINKING IN CHANGE MANAGEMENT

• Creativity vs. work
• Abilities of creative thinking
• Creativity techniques
• The concept of creative personality
• Principles of a creative process
• Is it possible not to be creative in business?

INDIVIDUAL CREATIVITY – WORKSHOPS

• Creativity and its properties according to goals that were set
• Motivation for creative thinking
• Motivation for creative behavior
• Stages of creative thinking process
• Preparing to create new ideas
• Techniques of inventing new ideas
• Bringing innovations to life
• How to recognize creativity in a workplace?
• How to stimulate creativity in a workplace?

STIMULATING INDIVIDUAL CREATIVITY – WORKSHOPS

• Ways of putting oneself in a mood that supports creative attitudes
• Waking up own curiosity

TEAMWORK ATMOSPHERE AS A BASIC STIMULUS OF CREATIVITY

• Principles of building a team of creative people
• Methods of evaluating teamwork atmosphere
• Teamwork skills
• Ways of stimulating creativity
• How to promote a creative attitude within an organization
• Communication in a team
• Principles of effective knowledge exchange
• Communication in tough and conflict situations
• How to deal with “creativity killers” in a team?
• Creativity limits in a team
• Group thinking and how to avoid it

RATIONAL DECISION MAKING

• Stages of rational decision making
• Decision models
• Certainty, risk and uncertainty in decision making

BEHAVIORAL ASPECTS OF DECISION MAKING

• Intuition and involvement growth
• The skill of supporting and defending own choices and beliefs

GROUP AND INDIVIDUAL DECICION MAKING

• Individual decision making
• Techniques of creativity that easier decision making in a team
• Pros and cons of group decision making
• Managing processes of group decision making

METHODS AND TECHNIQUES THAT SUPPORT PROBLEM SOLVING

• Indicating a problem
• Indicating causes of problems
• Searching, selecting, and evaluation of solutions
• Decision tree
• Maps of solutions
• Implementing solutions
• Associating roles in a team according to qualifications
• Schedules
• Planning undertakings

CHOSEN METHODS OF PROBLEM SOLVING AND AOTHER CREATIVE ACTIONS

• Lateral thinking
• Brainstorm
• Nominal groups
• Lotus Blossom Technique

IDEAL

• Six Thinking Hats
• Walt Disney’s Three separate rooms technique
• Mind mapping

OBSTACLES AND BARRIERS OF A CREATIVE PROCESS

• Psychical and psychosocial barriers
• Techniques that help to overcome obstacles of creative thinking
• Traps of decision processes

PERSONALITY IN A CHANGE AND A CREATIVITY PROCESS

• Personality topology according to the four-phase models of behavior
• Creative potential of each of personality types and subtypes
• Recognizing types of personality
• Selecting creative team according to personality potential
• Self-perception and evaluation of others according to type of personality

There is a possibility to conduct personality analysis that eases determining the strongest points of participants’ creativity and innovativeness. The analysis is based on the personality test of TTI Ltd. INSIGHTS Analysen by SCHEELEN Instutut fur Managementberatug und Bildungsmarketing

Requirements

This workshop was prepared for managers who are willing to professionally and consciously lead their company or team through a process of changes in an organization. The goal of this workshop is to give participants tools to creative and innovative problem solving and decision making. Change management is an universal and useful competence, needed by every manager who functions in a fast-changing business reality

Coach

Certified Trainer

Methodology

• Interactive lecture
• Individual work
• Moderated discussion
• Case studies
• Games, simulations, and exercises (individually and in groups)
• Summary of exercises
• Role plying
• Auto-diagnostic tests
• Personality tests

Participants of our courses receive

• organized course and trainer
• tests that check the level of participants’ knowledge and skills in order to select a group of people on similar level (on customer’s wish)
• didactic materials, including script suitable to specified level
• individual computer post for each of the course participants
• catering during brakes (coffee, tea, biscuits)
• lunch (vegetarian or traditional meals – smorgasbord)
• a CD with a set of exercises after the course completion
• certificate of the course completion
• free consultancies with a lecturer up to 14 days after the course completion
• tests that check the level of participants’ knowledge and skills after the training completion (on customer’s wish)