Intercultural management

Target

  • learning basic concepts of cultural differences
  • overview of real, everyday problems that occur within an international organization
  • mastering the skill of effective communication with a customer in a team that consists of various cultures
  • making participants aware of cultural differences in everyday cooperation in an international organization

Requirements

This course is addressed to:

  • People who work / manage international teams,
  • Foreigners who started to work in Poland
  • Polish people who are willing to work abroad

Coach

Certified trainer

Program

The world of international organizations is the world of diversified teams and people who come from various cultures. Not only they speak different languages, but also they interpret the world that surrounds them in a different way. Our course is a perfect solution for people who would like to develop skills of dealing with such a diversified world. 

1. Cultural differences in communication and management

  • differences in ways of transferring information (e-mails, phone calls, videoconferences)
  • solving interpersonal problems
  • dealing with stereotypes
  • learning effective behaviors in contacts with a representative of other culture
  • most common cultural faux-pas

2. Intercultural management

  • building an image of a leader
  • desired skills of a leader in intercultural management
  • managing a team in intercultural environment

3. Creating international teams

  • recruitment process in international team

4. Motivating in intercultural team management

  • how motivating factors are perceived by representatives of other culture
  • how to delegate task in different cultures

5. Leading meetings with people from different countries

  • business meetings
  • videoconferences

6. Intercultural negotiations

  • language barrier and lack of knowledge of a cultural code
  • mutual stereotypes and prejudices
  • different view on principles of working in a team

Methods of the course performing

  • Stimulating methods (brainstorm, case study, snowball sampling, simulation games, debate, round table method, psychological game);
  • Various method of working – in teams, individually, altogether;
  • Additional multimedia materials (films, presentations).
  • Ask us for CI ProLearning methodology.

Participants of our courses receive

  • analysis of training needs
  • training sample within basic offer (on customer’s demand)
  • an organized course and trainer assistance
  • teaching materials
  • individual computer post for each of the course participants
  • catering during brakes (coffee, tea, biscuits)
  • lunch (vegetarian or traditional meals – smorgasbord)
  • certificate of the course completion
  • free consultancies with the instructor up to two weeks after the end of the course
  • tests before and after the course to asses participants knowledge (on customer’s request)

Additional remarks

In order to perform the course for the offered price, there must be a group of 8 participants created.
There is a possibility to organize a customized courses in groups. Contact us for more details!

Agenda

08:45- 09:00 – Morning coffee

09:00 – Start of the course

09.00 – 10.30 – Classes

10:30 – 11.00 – 1st coffee brake

11.00 – 12.30 – Classes

12.30 – 13.15 – Lunch

13:15 – 14.45 – Classes

14:45 – 15:15 – 2nd coffee brake

15:15 – 17.00 – Classes

17.00 – Finish

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